We are getting a lot of questions about how the robot interview actually works. And some are wondering if it’s awkward or scary. So during the last six months, we did hundreds of trial interviews to ensure quality performance. And the absolute majority of those candidates were surprised by how comfortable and natural it felt during an interview with Tengai. But how does it actually work? Here we break it down step by step so you know what to expect from an interview with Tengai. As well as some tips on how to best prepare for the meeting!
A fair interview for all job seekers
Tengai conducts blind interviews, which means she doesn’t care about a candidate’s age, looks, gender or ethnicity. And this also means that she won’t judge a candidate by the tone of voice, or their dialect. It was extremely important for us to avoid any bias in the algorithm. Therefore, Tengai was programmed by a team of diverse recruiters and programmers at the TNGx innovation lab.
The mission is to give candidates a fair interview experience. And, therefore, they all have to experience the exact same interview. So during an interview with recruiting robot Tengai, questions are always asked in the exact same way and in the same order. As well as giving all candidates the same encouraging and friendly treatment. And because all candidates have the same experience and interview, their results can be measured and compared objectively against the job requirements. The only thing that matters is what the candidate answers and not how they answer.
What kind of questions will a recruiting interview robot ask?
Tengai will only ask competency-based questions. In other words, questions that are focusing on understanding the candidate’s personality traits. For example, questions to get the job seeker to describe how they would react to different situations that usually occurs in a professional environment. And how they manage difficult tasks and when learn from their mistakes. It is the competency-based questions that are helping us measure the candidates’ ability to creatively solve a problem or collaborate with a coworker. It is these traits that we call soft skills.
The Robot Interview: 3 steps
1. The Welcome Phase
The interview with Tengai will take place in a designated room. But before even meeting the robot, a recruiter will be waiting to offer the candidate some water and make sure he/she is comfortable. Before the interview starts, candidates will have some undisturbed time to prepare by reading about the different competencies the job requires. Job seekers can also use this time to decide how to best express their experiences by thinking of specific examples from work or study-related situations. This is a way to give applicants the best prerequisites to perform well at the actual job interview.
2. The Job Interview
During the interview, Tengai is placed on top of a table directly across from the candidate. In the welcome introduction, Tengai will briefly talk about the job at hand and the interview process. The purpose is to clarify what competencies the employer is looking for, so the candidate can focus on sharing desired qualities and experiences. Tengai will then – in a dialogue format – start the interview.
The full interview takes about 15 to 18 minutes.
3. The Thank You Phase
Throughout the interview, Tengai records and transcribes the candidates’ answers. And when the interview is over, she will wrap up the meeting and explain how to get in touch with a recruiter if needed. Then she will inform the job seeker about the next steps in the process. And this includes an anonymous survey focused on quantitative and qualitative answers, that will be sent out to all candidates. And all applicants who interviewed with Tengai will also receive a thank you email with their individual interview transcript and the quality score-card.
This is an important final step because we think it’s crucial to share the transcripts with applicants even though they aren’t selected for the position. An interview with Tengai is an excellent learning experience and can help them do better in future interviews.
“According to TNG research, 76% of candidates say they would like to be interviewed by a robot again. And over 50% said they could actually give a better and more honest answer to the robot than to a human recruiter.”
- Be honest! It will be easier to identify your competencies and strengths if you give genuine answers based on real experiences. And then a recruiter can match you with the right company and position.
- If you lack work-experience, share insights you gained from working in teams to complete a school assignment, a sport or any other experience that was valuable.
- Don’t adapt your answers. Tengai doesn’t care about your appearance, so you can feel comfortable to express yourself as you like.
- Prepare as if you’re going to a traditional job interview. In other words, it’s always a good idea to be rested, not too hungry and always silence your phone.
- It’s okay to be nervous. Tengai will adjust the interview tempo and always allow you to answer each question without being stressed.