Unbiased by Design With a Human Touch

Until now, recruiters and hiring managers have lacked tools that objectively assess soft skills and personality traits. Our AI interview robot is changing that. Tengai’s natural language processing engine and D&I software powered by 15 years of recruitment methodology provides new opportunities for recruiters and hiring managers. But how does a job interview with the social AI-robot Tengai really work? 

Tengai conducts blind, unbiased job interviews and candidate assessments. The robot’s diversity and inclusion software was originally developed by staffing and recruitment agency TNG. In collaboration with social robotics experts Furhat Robotics, who are running the robotics platform and operating system where Tengai’s application is developed and controlled.

Together, the companies’ vision was to offer clients and job seekers a more fair recruitment process. Thus, the focus was on mitigating unconscious bias from the job interview. A stage also known as the most critical and biased part of the recruitment funnel. The combination of TNG’s 15 years experience in unbiased recruitment with Furhats AI-insights made it all possible.

How Tengai Works and Performs Unbiased Job Interviews

All Stages

Can be integrated into different stages of the recruitment funnel

15 Minute Interviews

Performs 15–18 minutes blind interviews

Same Questions

All candidates get the same open-ended and closed situational based questions

Assesses Soft Skills

Objectively measures soft skills and personality traits

Produces Analytics

Produces interview analytics with recommended candidate evaluation

Fair Scoring

Fairly scores job seekers, based only on job requirements

Data Driven

Supports data-driven hiring decisions

GDPR Compliant

Up to date regarding laws concerning personal data

Social AI robot Tengai conducts unbiased job interviews

Structured Interview Process

The interview with Tengai consists of three different phases. First, the welcome phase, followed by the job interview and completed with the thank you phase. The purpose of the first and closing phase is to increase engagement and build trust with the applicant. Tengai produces useful analytics by screening for soft skills and personality traits throughout the robot interview. The full interview takes about 15 to 18 minutes.

During the interview, Tengai is placed on top of a table directly across from the candidate she will interview. Prior to meeting Tengai, we inform the candidate about how the robot interview will work and how the results will be used and analyze. During the introduction, Tengai briefly talks about the job at hand and the interview process. She then – in a dialogue format – starts the interview. When the interview is over, Tengai will wrap-up the meeting and explain how to contact a recruiter if needed. Finally, the robot interview will end with Tengai explaining the next steps in the process.

Asks Questions and Gives Feedback

During Tengai’s interview, she always asks questions in the exact same way and in the same order. Through that, we ensure a fair interview experience for all candidates. It also creates higher reliability and consistency. Throughout the robot interview, Tengai gives “human” feedback. That includes nodding, smiling, leaning of the head or saying “mhm”. These cues encourage the candidate to give elaborate answers. If the answer is too vague, Tengai might ask the candidate to give more concrete examples.

In other words, the mimics, sounds, and facial expressions Tengai are well thought through in order to make the robot more relatable. Along the development process, the Tengai team studied and filmed several hundred interviews of diverse recruiters. Consequently, Tengai’s “human” qualities create a robot interview where job seekers feel safe, comfortable and get a state-of-the-art candidate experience.

“Tell me about a work situation when you found it difficult to work with colleagues in a team or project. And why did you find it difficult?”

An example of a question

The Interview Assessment and Scoring

Tengai Performance Indicator (TPI) is assessing and scoring the candidates’ general work performance by registring the candidate’s answers throughout the robot interview. The scoring will estimate how a candidate will perform based on their soft skills and personality. This provides recruiters and hiring managers with data-based insights to make better and educated hiring decisions. TPI delivers an automatic, data-driven shortlist with recommended candidates based on the required competencies for the specific position.

With Tengai, all applicants have the same interview experience. As a result, it is possible to measure and objectively compare candidates’ results. Based on the specific position and skill requirement, clients can tailor the assessment and rank the importance between the six personality traits that TPI is measuring. 

To make the process even more transparent, we have developed a user friendly program called Tengai Recruit where you can follow and adjust your process.

This is Tengai

  • Social AI-robot with a natural language processing engine
  • Unbiased by design with interview inclusion and diversity software
  • Wide-angle, high fidelity camera, and beamforming stereo microphones
  • Natural head movements using three degrees of freedom
  • 41 cm (16in)
  • 3,5 kg (7.7lbs)

The Process


When you lease Tengai you receive access to our software Tengai Recruit and an automated robot at your preferred location. Now the process can be tailored,  and based on the specific position, clients can rank the importance of the six personality traits that TPI measures.


Tengai can conduct 7 times more interviews than a human recruiter! All candidates complete the robot interview and at this time you have the option to refine the process even further by listening to interview audio of selected candidates soft skills answers.


After the robot interview you recieve an automatic, data-driven shortlist with the highest scoring candidates. Final step is for the client to conduct personal interviews with final candidates to ensure motivation and drive. 

Recruit with a Robot Interview

Do you need a HR-tech tool to mitigate unconscious bias from your recruitment interview process while also assessing and measuring personality traits linked to work performance? Tengai is creating a more unbiased and fair candidate experience. As well as, enabling hiring managers and HR to perform data-driven and compliant hiring decisions.

Book a demo today and learn how the social interview robot Tengai can help recruit your next talent!