Unbiased Candidate Screening at Upplands-Bro Municipality

In this case study, you get insight into how Tengai was used to create an efficient and safe recruitment process at Upplands-Bro Municipality.

The Upplands-Bro Municipality has shown a real commitment to data-driven recruitment and for the past 10 years they have recruited without a resume. By raising awareness around skill-based recruitment, they continue to contribute to a sustainable labor market. As well as, being a public sector who is taking a great interest in AI and using digital solutions to make life better for the people who live in the community. At Upplands-Bro, they are aware of their own biases and recognize that it is impossible to not have any preconceived opinions. Which is why they wanted to use an unbiased screening software that cut bias from the process and delivered a fair experience for all applicants.

Since the launch of Tengai in May 2019, Upplands-Bro has been implementing the digital interview to screen for for different roles. Which has increased their approach further on what unbiased recruitment is in Sweden. As they continue to push the boundaries of what a hiring process can look like, they develop their approach and aim for the next level of unbiased recruitment.

“When it comes to the interview, I haven’t found another solution on the market that can ensure a completely bias-free process which is something we continue to strive for at Upplands-Bro. By using Tengai, we have successfully been able to upgrade our recruitment process to be focused on competency.”

Havva Ilhan, Deputy Head of HR at Upplands-Bro

Havva Ilhan Upplands-Bro och Tengai

Efficient and safe screening process

The Upplands-Bro municipality faced urgent recruitment challenges and difficulties due to the Corona pandemic. Especially critical was the pool of substitutes for care and welfare positions, where the need continues to increase. To scale efficiently and reduce the risk for bias at the interview stage, Tengai was implemented to screen potential new employees.

By implementing Tengai, Upplands-Bro could provide a safe experience for all job-seekers. Without any risk of contamination throughout the process. In addition to speeding up their process and freeing up time for hiring managers, Tengai also provided data-driven scoring to support quality hiring decisions. Since Tengai can conduct interviews seven times faster than a human recruiter, it also became possible to increase the overall efficiency within the organization and include more applicants in the process.

The unique candidate experience 


Stated that it was a great, or really great experience


Would recommend recruiters that care about diversity to use Tengai


Stated that they would like to be interviewed like this again


Thought the interview was serious

Recruiting top talent

Upplands-Bro is an innovative client who saw Tengai’s potential before anyone else. Because they decided to push their digital agenda and use Tengai, they successfully hired a Strategic Digital Coordinator. While the candidate experience is critical for any recruitment process. It is especially important in processes with a high volume of applicants. For Upplands-Bro, the recruitment challenge was to both attract competent candidates. As well as, assessing them through a data-driven method without any unconscious bias.

What did the final candidate, Anders Örnhed, think about the interview?

“It’s not like a regular interview. Because it’s not lika a human reacting to another human. It is like it’s calculating and then reacts.”

“You had to focus more on exactly what you were saying, instead of relating to a human. The robot was neutral.”

Tengai is validated by psychometric experts so we can assure both candidates' and clients' that our screening software is accurate

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