Not an Ordinary Candidate Experience

Tengai is an interview robot and recruitment tool that creates a more fair and exciting candidate experience. The social AI-robot doesn’t care about age, looks, gender or ethnicity. Neither will she judge candidates by their tone of voice or dialect. In addition, the HR-tech tool gives job seekers a virtual feeling of real human interaction. This makes them engage emotionally and socially, which is also proven to lead to more honest answers.

Until now, AI-robots have existed as robocalls, video interviews, avatars, and virtual agents. Cool for sure. But what they all lack is the immersive user experience that Tengai offers job seekers. The important difference here is that Tengai is both a physical and social robot, designed with a diversity and inclusion software powered by 15 years of unbiased recruitment.

During a job interview, Tengai asks all candidates the same questions in the exact same way and order. This makes the interview experience fair for all job seekers. During the 15–20 minute interview, Tengai constantly gives ‘human’ feedback. That includes nodding, smiling, leaning her head or saying “mhm”. The purpose is to encourage the candidate to give elaborate answers. And if the answer is too vague, Tengai might ask the candidate to give more concrete examples.

“The only thing that matters is what the candidate answers and not how they answer.”

Candidate User Experience

Candidate User Experience is crucial when it comes to the recruitment process. And it is now possible to change interfaces in order to create different kinds of user experiences.

For example, it’s very different using your mobile phone compared to a VR-headsets with earphones and goggles. The same goes for robots. Tengai is taking the candidate experience to another level pushing on several important factors: biology, co-presence, and proximity.

How Candidates Experience the Robot Interview

We have divided the interview with Tengai into three different phases. First comes the welcome phase, then the job interview, and finally the thank you phase. The first and closing phases are designed to increase engagement and build trust with the applicant. The actual interview screens for soft skills and personality traits. The full robot interview takes about 15 to 18 minutes.

The Welcome Phase

  • Job seekers receive information over email on how the robot interview will be structured and how they can prepare.
  • On the day of the interview, before the interview starts, candidates get some undisturbed time to prepare by reading about the different competencies the job requires.
  • Job seekers can also use this time to decide how to best express their experiences through specific examples from work or study-related situations.

The Job Interview

  • During the interview, Tengai is placed on top of a table directly across from the candidate she interviews.
  • In the welcome introduction, Tengai briefly talks about the job at hand and the interview process. The purpose is to clarify what competencies the employer is looking for, so the candidate can focus on sharing desired qualities and experiences.
  • Tengai then – in a dialogue format – starts the interview.

The Thank You Phase

  • When the interview is over, Tengai wraps up the meeting and explains how to contact a recruiter if needed. Tengai also informs the candidate about the next steps in the recruitment process.
  • All applicants receive a thank you email with their individual interview transcript and the quality score-card recruiters use to evaluate competencies. Tengai thinks it’s important to share the transcripts with applicants since it can be a learning experience and can help them do better in future interviews.

Enhanced Interview Experience

of candidates said they could give a better/ more honest answer to the robot than to a human recruiter

of job seekers stated they would like to be interviewed by a robot again

The Value of a Human Interface

The core foundation of a social robot is that it is social. In other words, it allows the user to engage socially and emotionally with it, as if they were talking to a human sitting next to them. When people engage at that level and connect emotionally, they feel safer and can express themselves better and more honest.

The social AI-robot creates an exceptional experience for candidates. This was established by hundreds of test candidates in the trial interviews. Some participants were skeptical before entering the interview. However, the feedback showed an overwhelmingly positive user experience. Tengai’s human-looking face was perceived as familiar, creating a simulation to the human mind which made the job seeker feel secure.